Frequently Asked Questions

Customer Service

If you have any enquiries about your order, or about our products and services, or would like more information about Masmara, please call us on +91 080 41532642 or +91 9741116585

You can also email us at

Return / Exchange policy

We sincerely hope that you will be delighted with your purchase from masmara. If however you would like to return an item, please do so within 14 days of receipt of the item for an exchange or refund. Please take a print out of the attached return form, fill the same and send it to us along with the unused item in its original packaging. The returns should be sent to the following address


TF-1, Jeevanadi hamlet, 2nd Main,

Kodihalli, Bangalore - 560008

Items should be returned to Masmara at your own expense. We can not be held liable for goods that do not reach us. Should you wish to exchange goods, then you will be charged for shipping and packaging at our standard rates. In case of refunds, price of the item will be refunded back excluding shipping and packaging.

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Your privacy is extremely important to us, hence we will not give your name or email address to anyone. If at any point, you no longer want to receive emails/newsletters, you can easily unsubscribe by clicking on the unsubscribe link at the bottom of every email from us.